Shipping policy
At Matisha Jewels, every piece is crafted with care and precision. We ensure your jewellery reaches you safely and beautifully packed.
Order Processing Time
- All orders are processed within 2–4 business days.
- Since many of our jewellery pieces are made to order, processing time may vary depending on product availability and customization requirements.
Shipping Time
- Once shipped, orders are typically delivered within 10–15 business days.
- Delivery timelines may vary due to location, courier delays, festive seasons, or unforeseen circumstances.
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- We occasionally offer free shipping during promotions.
Tracking Your Order
- Once your order is dispatched, you will receive a tracking number via email/SMS.
- You can track your package using the provided link.
Delivery Attempts
- Our courier partner will make multiple delivery attempts.
- If the delivery is not accepted or the address is incorrect, the order may be returned to us.
International Shipping
- Currently, we (do / do not – choose one) offer international shipping.
- Additional customs duties or taxes (if applicable) must be paid by the customer.
Delays & Exceptions
- Delays may occur due to:
- Weather conditions
- Logistics issues
- National holidays or strikes
- We will keep you informed in such situations.
Damaged / Missing Items
If your order arrives damaged or tampered:
- Please record an unboxing video
- Contact us within 24–48 hours with details and images
We will assist you immediately.
Support
For any shipping or delivery queries, feel free to contact us:
📩 Email: matishajewels@gmail.com
📞 WhatsApp / Phone: +91 9824650119